ข่าวประชาสัมพันธ์ JPMorgan Chase+the technology

FWD Insurance boosts customer service with advanced Generative AI Voicebot and Chatbot upgraded for greater accuracy and efficiency

FWD Insurance continues to advance its customer service capabilities through the integration of generative AI technology into its Voicebot and Chatbot systems. This enhancement improves operational efficiency, enables better natural language understanding, delivers more accurate customer needs analysis, and provides responses that feel like genuine human interaction. Mr. David Koruni?, Chief Executive Officer of FWD Life Insurance for Thailand and Cambodia ("FWD Insurance"), explained: "FWD

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